Bruce Pitt

E X P E R I E N C E     S U M M A R Y Ten years’ senior executive level experience, plus eight years creating and developing a successful commercial consulting corporation with annual revenues exceeding $6 million: Leading complex nationwide systems management, operations, development, maintenance, and deployment programs and projects. Directing the operation of a very large financial, information processing, enforcement, and customer service data center in a time sensitive, highly visible environment. Reengineering and implementing business and systems development processes. Developing and executing Strategic Business Planning processes and plans. Developing and implementing Total Quality Management and Quality Assurance programs in large financial data processing centers. Leading the improvement of software engineering process capability and maturity. Directing the design and implementation of a software development environment including life cycle definition, multiple methodologies, infrastructure, and a diverse tool set encompassing ICASE, Object Orientation, and key process area support. Financial and workload planning, monitoring, and forecasting.  Cost accounting systems design and use. Designing, analyzing, supporting, and operating client-server and mainframe systems, including operating systems, data base, transaction processing, and applications software. Building a successful IT consulting business with major corporate and government clients such as IBM, CSC, Texas Instruments, IRS, SSA, and Dept. of the Army. Qualifications 1995-2003 -Senior Business Systems Architect (Development, Testing,  Tax & Financial Systems) Vinculum Solutions, Inc. Millersville, Md.  Design, develop, and manage Development and Testing Environments Provide development and testing tool subject matter expertise and tool integration services to large government and commercial clients. Develop tools-based applications to define and manage development and testing workflow using products such as Rational ClearQuest. Integrate Enterprise Resource Planning products such as PeopleSoft HRMS and COTS components into enterprise systems architectures and other strategic business and systems planning documents. Provide consulting, business and systems engineering, proposal support, business development, and educational services to commercial and government clients in the Tax Systems arenas. Develop Systems Life Cycle integration and deployment plans and proposals. Assess readiness to implement changes in business process and technology.  Evaluate and improve systems development process capability using the Software Engineering Institute Capability Maturity Model.  Survey, assess, measure, and improve customer satisfaction. Provided strategies, guidance, and helped author winning IRS PRIME Integrator proposal, a multi-billion dollar procurement.  1991-1995  - Deputy Assistant Commissioner, Information Systems Management Internal Revenue Service, Washington, D.C. Managed, operated, maintained, and enhanced systems consisting of 300,000 function points, nationally deployed into 12 large Data Centers, and numerous smaller facilities. Led design and establishment of software development infrastructure using advanced development tools. ·Developed and implemented enhanced fraud detection, collection, auditing and customer service capabilities. Initiated accelerated consolidation of major tax processing systems and implementation of corporate data base environment. Led the initiative to improve IRS’ software engineering processes to levels 2, 3 using the Software Engineering Institute (SEI) Capability Maturity Model (CMM). Initiated and successfully implemented a Business Process Reengineering project for contracting systems development. ·Served as Source Selection Official for a successful, highly innovative $ 1 billion procurement (Treasury Information Processing Support and Services contract). Led enhanced Systems Life Cycle definition and implementation which includes Information Engineering, Systems Reengineering, Rapid Prototyping, Object Oriented and legacy methodologies. 1988-1991 - Assistant Regional Commissioner (Data Processing) Internal Revenue Service, Cincinnati, Ohio Directed ADP program involving receipt, processing, and accounting for tax returns filed in central U. S. Established program goals, managed and evaluated processing, customer service, and information systems support operations in District Offices and Service Centers. Managed Taxpayer Service education, information, and public affairs (media) programs. ·Improved Taxpayer Service productivity by 30 percent while achieving second highest accuracy levels nationwide. Served on Tax System Modernization program and project management boards. 1985-1988 - Assistant Service Center Director Internal Revenue Service, Fresno, California Managed over 7,000 Service Center employees performing tax returns processing, accounting, examination, collection, criminal investigation, data processing, and quality assurance activities. Successfully led center-wide Total Quality Management (TQM) initiative.  The Center received a Presidential Quality Prototype Award, and was one of two civil agency finalists for the President’s Quality Award (Baldridge Award equivalent). Initiated system to automate case management and control, major contributor to other systems redesign efforts, including Electronic Filing. ·Managed three highly successful tax return filing seasons. Reduced by 60 percent the time to process individual tax returns.  Implemented     substantial quality and service level improvements 1976-1985 - Chief, Processing Division; Asst. Chief, Computer Services and Accounting Division; Chief, Quality Assurance and Management Support Division Internal Revenue Service, Kansas City, Missouri Managed operations, financial, quality, and systemic components of large data processing center.                                   Received Presidential Letter of Commendation for improvements in systems operations, saving $5 million annually. mproved cash management practices through process reengineering and business strategies, reducing interest costs to the government by $3 million per year. Led most cost-effective Processing Division in nation, saving $1 million annually in labor costs.     Implemented Quality Improvement pilot program (Juran approach). E D U C A T I O N     &    C E R T I F I C A T I O N S 1983 - Graduate, Harvard University  (Senior Executive Fellow) 1966-1969 - University of Utah- 120 credits undergraduate study SPECIAL SKILLS Executive level management, systems design, development and operations management. Quality Assurance, Total Quality Management, and Business Process Reengineering implementation and management.  Strategic, Program, and Project Planning and financial management.  Computer systems analysis and design, performance measurement and improvement. Operating systems software analysis and programming. Applications software analysis, design, and programming. Data Center operations management and support. AWARDS Senior Executive outstanding performance awards and bonuses 1990, 1991, 1992, 1993, 1994. Commissioner’s Award 1994 (IRS’s highest award) Nominated for Presidential Rank Award 1995. Merit Pay awards, 1976 through 1987 Presidential Letter of Commendation, 1980 PUBLICATIONS The Enrolled Agent - “Tax Practitioner Quality”